By making a reservation You agree to accept, without qualification or limitation, all the Terms and Conditions as set out herein. The property reserves the right to alter, change, remove and/or replace any terms, conditions, offer, promotion and/or program at any time without notice.
All rates are GST inclusive and are in New Zealand dollars ($NZD). We accept payments by internet banking, Visa, MasterCard and American Express. Please note that a credit card fee of 2.5% applies.
Age restriction
Guests must be a minimum of 18 years of age or be staying with a parent or legal guardian unless prior arrangements have been made.
Check-in
Check-in time is 2pm - 8pm. If arriving prior to this time we are happy to hold your bags for you until your room is available. Early check-in is subject to the availability and might occur a cost.
Check-out
Check-out time is 10am, and units must be fully vacated by this time. If a guest wishes to extend their stay, they must confirm availability the day prior, and may be required to move rooms. Any personal belongings left within the room after check-out time, will be removed and stored. Late check-out after 11am will incur a further night's accommodation fee.
Code of conduct
In the interests of all guests in 37 The Landing Motel, we ask that you remain conscious of other guests trying to rest. After 10pm, we ask that no visitors are inside rooms and that noise is kept to a minimum (no music or radios). 37 The Landing Motel reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct.
Damage
The person listed on the booking is responsible for any charges incurred due to any damage, breakages or soiling of property.
Lost property
Personal Effects left in apartments, are held ‘on-site’ for a period of 60 days and if not claimed or returned within this period, the effects are disposed of. While full care is taken in the handling of Personal Effects, 37 The Landing Motel accepts no responsibility for any damage caused in transit. If you have left behind any Personal Effects, please contact the property to confirm items, before we can ship them back to you (courier charges apply).
Luggage Storage
While full care is taken in the handling and storage of luggage, any luggage stored is done so at the risk of owners. 37 The Landing Motel accepts no responsibility for any damage caused to luggage in storage.
Privacy policy
Your details are securely stored for the purposes of internal guest profiling and will never be shared with any 3rd parties, for a profit or otherwise. If we ask you for your email address it is for the purpose of sending you a confirmation of your booking, and to send you a letter confirming your check-out with a guest survey, and by accepting our terms and conditions you agree to receive promotional emails from time to time, if you wish to stay off this list, please email us.
Security Bond / Credit Card Charge
Guests will be required to present valid photo identification and a valid credit card on arrival to cover the cost of the booking, any incidentals incurred and/or any damage caused by you to your room (fair wear and tear excepted) during the stay. Guests unable to provide a valid credit card will be required to make a refundable NZD$350 cash bond on arrival.
Smoking
Smoking is not permitted in motel rooms. Smoking in rooms will incur a $200+ charge. Any guest who smokes in rooms are liable for fumigation costs and any costs of fire service call outs. Any guest caught tampering with smoke detectors or sprinklers will be evicted immediately.
Payment Policy
All guests are requested to pay their account in advance or on check-in. Guests who have approved Account Facilities are exempt providing their agreed Terms and Conditions are met in full.
Cancellation Policy
- For direct booking, we require a minium 48 hours' notice prior to your arrival. Cut off time is 12pm.
- For Christmas and New Year season (from 24th December - 10th January), a 4-day cancellation period applies.
Failure to provide the specified notice or no-show will result in you being charged a one night's accommodation cancellation fee.
If your bookings are made via OTA (Booking.com, Expedia or other channels), please refer to the policy on OTA. Special conditions apply to Group reservations (5 rooms or more). Please contact our office.